We take pride in Quality Merchandise, Customer Service, and Prompt Delivery. We manufacture/market equipment with the best quality materials. We put them through a rigorous quality assurance (QA) procedure before shipping to the customer.
All Inno Concepts equipment carry a limited Warranty against any manufacturing defects as listed below:
Ultra Dura+ (Pride+) wetgrinders, Ultra Stealth Mixer Grinders– 1 year
Ultra Grind+Gold, Ultra PerfectS, Ultra BiGG+, Pride Powergrind, Panasonic wetgrinder – 2 years
Spare parts – 90 days
Warranty is not transferable. Warranty does not cover normal wear and tear, intentional damage, usage for other than intended purpose, improper use, damage from being involved in an accident, etc.
Warranty is applicable only to the original purchaser. If warranty is provided by the manufacturer (for equipment or components not manufactured or sold by Inno Concepts), customer contacts the manufacturer or the seller directly.
Shipping damages have to be notified to the shipping company and Inno Concepts within five days from the date of delivery. If shipping damage is not reported on time, Inno Concepts is not responsible for costs associated with fixing the shipping damage.
If there is a problem with equipment purchased from Inno Concepts, please contact Inno Concepts first for technical service via email (info@Innoconcepts.com) or phone (+1-770-594-1815).
If repairs or returns are necessary, Inno Concepts will send a Return Authorization number (RA#) and specific instructions for shipping the defective part back to Inno Concepts. Our shipping department will not accept returns without RA#.
Please save the original box and packing materials. The packing materials are specially designed to prevent damage to the appliances/equipment during shipping.
Please allow 4-6 weeks for repair service under normal conditions.
Inno Concepts will repair or replace the equipment/part with a similar or equivalent unit/part at the discretion of the Inno Concepts Service Technician. If the defect is covered under warranty, Inno Concepts will ship it back at their cost.
Claims for returns should be made within 10 days of receiving the item.
All returns should be shipped to Inno Concepts at customer’s expense. No COD shipments accepted.
All returns are subject to a minimum of 15% restocking fee. No refunds on S&H charges.
Returned products must be in original factory condition, with all packing materials and the original boxes (to ensure safety and integrity of the appliance during transportation), instruction manual, and all accessories. Used appliances cannot be returned for a refund. Used equipment can be repaired or replaced (depending on the manufacturing defect) as determined by the Inno Concepts service department.
Please allow 4-6 weeks to process refunds.
The refund will only be credited via the original payment method.
For detailed warranty terms and for out of continental USA purchases, refer to our website